Privacy Policy

Effective Date: September 26, 2026

At Acadiana Byways, we are committed to protecting your privacy and safeguarding the personal information you provide to us. This Privacy Policy explains how we collect, use, maintain, and protect information obtained through our website, newsletter subscriptions, travel reservations, customer communications, and payment transactions. By accessing our website or utilizing our services, you acknowledge and accept the practices described in this policy.

When you visit our website, contact us, subscribe to our newsletter, request information, book a tour, or make a purchase, we may collect personal information including your name, mailing address, email address, telephone number, emergency contact information, travel preferences, reservation details, and payment information. In addition, our website may automatically collect certain technical data, such as your IP address, browser type, operating system, device information, pages viewed, and general website usage statistics. This information helps us improve the functionality, security, and overall user experience of our website.

The information we collect is used to provide and improve our services, process reservations, arrange travel accommodations, communicate regarding upcoming tours, respond to inquiries, process payments, issue refunds when applicable, and maintain necessary business records. We may also use your information to send newsletters, promotional offers, travel updates, and information about tours and events that may be of interest to you.

Individuals who subscribe to our newsletter voluntarily provide their email address and any additional information requested during registration. Newsletter subscribers may receive periodic communications regarding upcoming trips, company news, special promotions, and travel opportunities. Subscribers may opt out of receiving marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly. Choosing to unsubscribe from promotional communications will not affect our ability to send information related to existing reservations, purchases, or customer service matters.

Acadiana Byways accepts payments both online and in person. Payment information is collected and processed solely for the purpose of completing authorized transactions and maintaining accurate financial records. Online payments are processed through secure third-party payment providers that employ industry-standard security measures and encryption technologies. While we take reasonable precautions to protect financial information, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security, although we strive to employ commercially reasonable safeguards to protect customer information.

We do not sell, rent, lease, or trade personal information to third parties. We may share information with trusted service providers who assist us in operating our business, including payment processors, reservation systems, email communication providers, website hosting companies, and technology support services. These providers are permitted to access personal information only as necessary to perform services on our behalf and are expected to maintain appropriate safeguards for the protection of that information. We may also disclose information when required by law, legal process, or governmental request, or when necessary to protect the rights, property, safety, or security of Acadiana Byways, our customers, or the public.

Our website may use cookies and similar technologies to improve website performance, remember user preferences, analyze site traffic, and enhance the overall user experience. Cookies help us understand how visitors interact with our website and allow us to continually improve our online services. Users may adjust their browser settings to refuse cookies; however, some features of the website may not function properly if cookies are disabled.

From time to time, our website may contain links to third-party websites for the convenience of our visitors. Acadiana Byways does not control and is not responsible for the privacy practices, policies, or content of these external websites. We encourage users to review the privacy policies of any third-party sites before providing personal information.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing services, maintaining business records, complying with legal and regulatory requirements, resolving disputes, and enforcing our agreements. When information is no longer required, it is securely deleted, destroyed, or otherwise rendered inaccessible in accordance with applicable laws and accepted business practices.

Acadiana Byways does not knowingly collect personal information from children under the age of 13 through its website. If we become aware that personal information has been collected from a child under 13 without appropriate parental consent, we will take reasonable steps to remove that information from our records.

Depending upon applicable laws, individuals may have the right to request access to the personal information we maintain about them, request corrections to inaccurate information, withdraw consent for certain communications, or request deletion of information where permitted by law. Requests relating to personal information may be submitted using the contact information provided below.

Acadiana Byways reserves the right to modify or update this Privacy Policy at any time. Any revisions will be posted on this page with an updated effective date. Continued use of our website or services following the posting of changes constitutes acceptance of the revised Privacy Policy.

If you have any questions regarding this Privacy Policy or our privacy practices, please contact Acadiana Byways.

Acadiana Byways is dedicated to protecting your personal information while providing friendly, memorable travel experiences throughout the United States and Canada.